Maintenance is billed at the beginning of each quarter, or if you chose the maintain plan, the beginning of each month. The amount billed will depend on the package you choose when you originally sign up.

Requests covered in your maintenance include content updates, image updates, form changes, consultation with Upframe staff to ask questions or learn how to make updates specific to your website, adding events to an event calendar, adding products to an e-commerce site, publishing a blog, etc. If you want some assistance with an update specific but are unsure if it's covered in your maintenance, please reach out to us! We're happy to help.

If you need help with completing a task that isn't included in your maintenance package, we're happy to quote out of scope work. Maintenance packages don't include new development (i.e. adding new pages, adding functionality, building out new forms, etc.) so let us know what you need help with and we'll put together an estimate for you. Remember, you'll receive 10% off for being a maintenance client too! =)

If a snafu arises on your website, we'll get it taken care of ASAP and add it as an update in your quarterly report. If it is something we need your help with, we will get in touch with you.

Your website is the first representation of your company/organization and constant upkeep is important to make sure you’re sending the best impression and keeping your information safe. Besides placing your quarterly maintenance requests, we do the leg work and keep your website up to date and functioning at its best!